Ancient City Associates LLC (“Ancient City Associates,” “we,” “us,” or “our”) operates ancient city associatesand the website at ancientcitygroup.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information — name, business name, email address, phone number, and mailing address you submit through forms, calendar bookings, or when you call or text us.
Business information — details about your company, services, and marketing goals shared during a Success Session or onboarding.
Communications — the content of emails, text messages, voice calls, and chat messages exchanged with us, including recordings or transcripts of calls handled by our AI receptionist where lawful and disclosed at the time.
Technical information — IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Schedule and conduct Success Sessions, calls, and consultations.
Provide, maintain, and improve our services, including AI receptionist, missed-call text-back, CRM automation, and local SEO.
Send you transactional messages (appointment confirmations, reminders, follow-ups) and, with your consent, marketing messages relevant to your inquiry.
Respond to your questions, requests, and support needs.
Comply with legal obligations and protect against fraud or misuse.

3. SMS / Text Messaging Communications

When you provide your mobile phone number on our website, on a booking form, in person, or verbally, you consent to receive text messages from Ancient City Associates LLC related to your inquiry, appointment, or services.

Types of messages: appointment confirmations and reminders, Success Session follow-ups, replies to your questions, missed-call text-back, and occasional updates about your account or services.
Message frequency: varies based on your interaction with us. Typically fewer than 10 messages per month.
Message and data rates may apply. Check with your wireless carrier for details.
Opt out at any time by replying STOP to any text message. You will receive a confirmation message and no further texts.
For help, reply HELP to any text message or email hello@ancientcitygroup.com.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We share information only as needed to operate the business:

Service providers who process data on our behalf (CRM, calendar, email/SMS delivery, voice AI, hosting, analytics) under contracts that require them to protect your information.
Legal compliance — when required by law, subpoena, or to protect rights and safety.
Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you where required.

We do not sell your personal information, and we do not share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes.

5. Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance. You can control cookies through your browser settings. Disabling cookies may limit some features.

6. Data Retention

We keep your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your information, and to object to or restrict certain processing. To exercise any of these rights, email hello@ancientcitygroup.com.

8. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date above will reflect the most recent revision. Material changes will be communicated by posting the updated policy on this page.

10. Contact Us

Questions or requests about this Privacy Policy:

Email: hello@ancientcitygroup.com
Phone: (904) 650-6444
Mail: Ancient City Associates LLC, 2421 Carr St, Palatka, FL 32177